Terms of Service — DataX
DataX GmbH, Waldstr. 4, 04105 Leipzig, Germany (Managing Director: Jakob Gerzen; VAT ID: DE356231862; commercial register: Local Court of Leipzig, HRB 40755) — hereinafter "DataX" — provides the services below exclusively to entrepreneurs within the meaning of § 14 of the German Civil Code (B2B).
1. Scope
1.1 These Terms apply to the use of the DataX software-as-a-service offerings ("DataX Analytics", "DataX Influencer Tracking"; hereinafter the "Services"), in particular via the DataX app in the Shopify App Store and via the DataX console.
1.2 Any deviating terms of the customer are rejected unless DataX expressly agrees in text form.
2. Description of services
2.1 DataX provides analyses of shop, order and campaign data (including revenue/order analytics and influencer/cooperation attribution).
2.2 The Services are provided as web-based software; the scope of functions follows from the respective current product description. DataX continues to develop the Services and may change or extend features as long as the core benefit is preserved.
2.3 A connected shop (e.g. Shopify) with the required access permissions is a prerequisite.
3. Conclusion of contract / registration
3.1 The contract is concluded by installing the app or creating an account and selecting a plan.
3.2 The customer ensures that its information is accurate and that it is authorised to connect the shop.
4. Prices, plans and payment
4.1 Billing is handled via the Shopify Billing API as a recurring monthly charge, unless agreed otherwise.
4.2 Plans: The price depends on the product booked (Analytics, Influencer Tracking, or the combined plan) and on volume-based tiers (e.g. number of orders or attributed orders, number of seats). The tier is determined based on the average monthly volume (rolling 6-month period) and may be adjusted monthly.
4.3 Bundle: A bundle discount is granted when Analytics and Influencer Tracking are used at the same time.
4.4 Trial: Where offered, a free trial period may be used; once it ends, the selected plan becomes chargeable.
4.5 All prices are exclusive of any applicable statutory taxes. Processing, due dates and refunds follow the mechanisms of the Shopify Billing API.
5. Term and termination
5.1 The contract runs monthly and renews automatically by one month at a time.
5.2 The customer may terminate at any time with effect from the end of the current billing period, in particular by ending the subscription or uninstalling the app.
5.3 Upon uninstallation, access tokens are invalidated and the subscription ends.
5.4 The right to extraordinary termination for good cause remains unaffected.
6. Customer obligations
6.1 The customer uses the Services only within the scope of applicable law.
6.2 The customer is responsible for the lawfulness of the data processing it initiates (see section 8) and ensures that it has the required legal bases/consents for processing the customer data.
6.3 Access credentials must be kept confidential.
7. Availability, support
7.1 DataX strives for high availability of the Services but does not owe any specific availability unless separately agreed. Maintenance windows and third-party disruptions (e.g. Shopify, hosting) are excluded.
7.2 Support is provided via the stated contact channels (e.g. jakob@more-conversions.com).
8. Data protection / data processing
8.1 To the extent DataX processes personal data on behalf of the customer, the Data Processing Agreement (DPA) under Art. 28 GDPR applies in addition and forms part of this contract.
8.2 Details of the data processing are also governed by the privacy policy.
9. Liability
9.1 DataX is liable without limitation in cases of intent and gross negligence, and for injury to life, body or health.
9.2 In cases of slight negligence, DataX is liable only for breach of material contractual obligations (cardinal obligations) and limited in amount to the foreseeable damage typical for the contract.
9.3 Liability under the German Product Liability Act remains unaffected.
9.4 Any further liability is excluded. DataX is not liable for damage resulting from data loss to the extent the customer has not made reasonable backups of its own.
10. Changes to these Terms
DataX may amend these Terms with effect for the future; the customer will be informed of changes in text form. If the customer does not object within 30 days or continues to use the Services, the changes are deemed accepted. The right to object and its consequences will be pointed out separately.
11. Final provisions
11.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
11.2 The exclusive place of jurisdiction for merchants is Leipzig.
11.3 Should individual provisions be invalid, the remainder of the contract remains effective.
As of: 25 June 2026 · DataX GmbH